Refunds, Returns, & Exchanges

Our refund and returns policy lasts 30 days after delivery has been confirmed by the postage carrier. If 30 days have passed since your purchase has been delivered, we can’t offer you a refund or exchange.

We do not offer returns for change of mind, so please choose carefully. Please note that the colours and luminosity you see on screens, phones, and monitors will look slightly different from a physical print, so this needs to be considered during purchase. Every order is individually inspected for errors or blemishes in the printing process before they are sent and deemed of acceptable quality when shipped out.

Your feedback regarding colours, look, finish, or printing expectations are more than welcome and help us to improve our product, but please understand a request for refund based on these may be rejected unless the print is physically damaged or marked during transit. We review all refund requests individually on a case-by-case basis and aim to be as fair as possible to reach a good outcome.

In the event that your item is damaged during transit, arrives defective or damaged, or you have received the incorrect item, you will be eligible for a return or exchange.

Some items cannot be returned. They are:

• Gift cards
• Downloadable software products
• Clearance items

To complete your return, we require proof of purchase. You will need to send us your original order confirmation received by email during checkout.

To confirm your return, please send photographs of the damages as soon as possible to contact@deannaalys.com and indicate if you would like a replacement or refund.

You will need to send the print back to us to receive your exchange or refund. This protects us from fraudulent refund claims (attempting to damage or mark the item in a way that allows them to keep the item and receive a refund).

Refunds

Once your return is received back to us and inspected, we will send you an email to notify you that we have received your returned item and that your refund is being processed. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

For refunds, a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@deannaalys.com

Clearance items

Clearance items cannot be refunded and may have minor marks or minor ink blemishes which are clearly stated in the listing and product description, which allows the artwork to be obtained at a much lower price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. Once we have processed your request and received your return, we will send a confirmation email that a replacement item is on its way to you, including a new tracking number.

Shipping Returns

To return your product, contact us for the return address. You will be responsible for paying for your own shipping costs for returning your item. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item you are returning is heavily damaged we may determine that there is no need to ship it back to us to obtain your exchange/refund, however we maintain the right to require this – mainly to protect from fraudulent refund claims. Please contact us before returning any items and we will work with you to come to a fair outcome.

Need help?

Contact us at contact@deannaalys.com for questions related to refunds and returns.